1. Short inquiry
The owner sends the area, type and status, then leaves a phone number or email for our reply.
How we work
From first inquiry to first guest in five steps
The location, type and status of the apartment are enough for a first reply. We do not ask for passwords, access or documentation before both sides know the cooperation makes sense.
- The first inquiry takes about a minute
- A reply the same day
- A written scope before work begins
The first five steps
From review to operational start
Owners often put this conversation off because they expect sales pressure: that we will immediately ask for access, a signature and a twelve-month commitment. The first step commits you to nothing and asks for no sensitive information at all.
The order is deliberate. We look at the apartment and how it has been rented so far, and only then write down what we would take on. A proposal made before the apartment is seen is always either too expensive or impossible to deliver.
2. Conversation and review
We check the location, condition, equipment, photos, existing channels and how cleaning, guest access and property care are currently organized.
3. Written proposal
The proposal separates ORTUS duties, owner duties, costs, approvals, term and the handover process.
4. Setup
We arrange access, listings, calendar, rates and guest instructions, then align the reservation flow with the agreed on-site responsibilities.
5. Operational start
Guests receive clear contact details, the owner knows when they decide, and the month's result enters the report.
What to prepare
Information that makes the review realistic
None of this is required for a first reply. But the earlier we know these three things, the more precise the written proposal is and the fewer corrections follow.
Property basics
Location, bedrooms, capacity, parking, floor, lift and the most important details about condition and equipment.
Current hosting status
Whether the apartment is new, already active or in preparation; existing links come later, when we review listings together.
Your boundaries
When you want to use the property, which decisions you want to keep and how you prefer to receive reporting.
If the apartment is already running
Taking over an apartment that is already rented
Most owners who contact us have no active listing — the apartment is new, recently furnished, or has been rented through acquaintances. But if a listing does exist, taking it over does not mean deleting it and starting again.
An existing listing carries history you cannot buy: reviews, a rating and a position in search. So we first look at what can be kept, and only then at what should change. A duplicate listing is almost never a good idea.
Review first, changes second
We go through the existing listing, photos, rules and rates together and mark what genuinely gets in a guest's way.
Access within platform rules
We agree an appropriate role and access instead of opening duplicates, within what Airbnb and Booking actually allow.
Confirmed bookings are respected
Stays already confirmed stay as they are; new rules and rates apply to dates still to come.
A safe first step
What we do not ask for in the first conversation
The first contact asks for nothing that would put you at risk by sharing it. This is a boundary we keep, not a concession.
Passwords and access
Accounts are not shared before an access model and a clear need have been agreed.
Full property documentation
A review does not require title deeds, personal identification numbers or bank details.
The exact address
The area and apartment type are enough; the exact address matters only once we arrange a visit.
Three basic property details are enough to begin
The area, apartment type and status are enough for ORTUS to ask the right questions and propose the next step — the same day.